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Dreams Riviera Maya - Swimming with Dolphins FAQ's

How do I get to Dreams dolphinarium if Im in Cancun?

You can drive there or take advantage of our transportation service. Dolphin Discovery offers round trip Cancun - Dreams Puerto Aventuras for an additional cost of $15 dollars per person. Book in advance if you want this service.

If I want to get to Dreams Puerto Aventuras from Cancun by car, what can I do?

Take Carretera 307 (highway) that goes from north to south along the Mexican Caribbean coast. After leaving Cancun, follow the signs to Playa del Carmen and Tulum. Dreams Puerto Aventuras is located between Xcaret and Xpu-Ha. Sings are very clear.

How can I get to Dolphin Discovery Dreams if Im in Playa del Carmen or in another part of the Riviera Maya?

In Dolphin Discovery we offer a free round trip shared transportation from the hotel lobby up to Dolphin Discovery Dreams in Puerto Aventuras, for all participants.

Are programs carried out in the sea or tanks?

We are located in the heart of Puerto Aventuras and all the water comes from the sea. Our platforms are located in a sea inlet and not in open sea. We built our structures in natural areas to protect our dolphins the best way.

If my friends want to go with me without swimming, do they have to pay a special fee as observers?

Any of your companions will be welcomed. He/she will be free to watch our dolphin programs.

Besides dolphin programs, are there other activities in Dreams Puerto Aventuras?

We are surrounded by colorful and varied outdoor restaurants, shops and a nearby beach. It is the perfect place for a beautiful morning or evening in the Caribbean.

Could I have a towel if I swim with dolphins in Dreams Puerto Aventuras?

We dont have that service yet, we advise you to take your own. We have some nice dolphin towels at the boutique in case you want to buy one as a souvenir.

Is there a safe place where I can leave my stuff?

We have lockers available for a small deposit that will be returned when you return your key.

What is your policy on children?

Infants are considered children 1 to 5 years, whom do not pay the service, however for the Encounter program must have 1 year of age and / or life jacket must fit properly.

We consider them children 6 to 12 years, but for programs should measure 1.20  and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.

What are the policies of age for the Encounter program?

Adult: +13 years

Kids: 6- 12 years

Infant: 1-5 years

Children from 1 up to 7 years old or with less than 1.20m tall. They may participate accompanied by 1 adult in the meeting program performing activities according to their age and height.

Children from 8 years or more 1.20m tall may participate in the meeting program alone paying adult rate.

What are the age policies for Swim Adventure program?

Adult: + 13 years

Kids: 6- 12 years

Infant: 1-5 years

Children from 1 up to 7 years old or with less than 1.20m tall. They may participate accompanied by 2 adults in the Swim Adventure performing activities according to their age and height.

Children from 8 years or more 1.20m tall can participate accompanied by one adult. Children aged 10 years or above 1.40m tall can participate on their own in any program paying the adult rate.

What activities are carried out in each program?

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

How many people are in the water at the same time?

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

How early should I arrive?

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.


Can I feed the dolphins?

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.


Do you offer therapy programs with dolphins?

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

Do you have transportation service?

Yes, we have transportation service included for those who have a dolphin swim program. Companions shall make an additional payment of 16 USD. (This service must be requested through email to customercare@dolphindiscovery.com or by phone 24 hours before the program).

How I can recognize the transportation vehicle?

All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.

What will be the schedule of my transportation?

The timetables for your pick up and return will be scheduled at the time of your reservation.

Will I have to wear a life jacket?

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

I am a person with disabilities, Can I participate in the programs?

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

Can I use my camera?

For security reasons, is not allowed to use cameras in the water, professional photos will be available for sale.

Can pregnant women participate?

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Is there refund for cancellation?

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

What if there is inclement weather?

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.