1. Home
  2. >
  3. Tortola

FAQ's about Dolphin Discovery Tortola



Which are the entrance piers for the British Islands?

Road Town and West End in Tortola, Great Harbour in Jost Van Dyke and St. Thomas Bay in Virgin Gorda. Our dolphinarium is located in Tortola. For more information about ferries we advise you to visit the following website www.tortolafastferry.com

Where is the dolphinarium in Tortola?

We are located beside Prospect Reef, in Road Town (near Reef House Convention Center).

How long and how much is the taxi ride from the ferry dock or cruise ship pier to Dolphin Discovery Tortola location?

Between $6 and $8 USD round trip and is about 5 minutes.

Is it difficult to find taxis from the pier to Dolphin Discovery Tortola location?

No, once you get off the ship, you will notice that there are available taxis along the street.

How can I get to Dolphin Discovery Tortola location from St. Thomas?

You will need to take a taxi from St. Thomas, and once in Tortola, you will have to take a taxi to our location.

If Iím in St. Thomas, do I need a visa to go to Tortola?

Yes, check the details and requirements with your migration officer and visit our Passport and Visa section.

What services are offered in Dolphin Discovery Tortola?

We have cubicles for your belongings, dressing rooms, showers, restrooms and a snack bar with sandwiches, hotdogs, ice creams, French fries and sodas for sale.

What else could I do after my dolphin program in Tortola?

You can go to Cane Garden Bay, the most famous beach located at the other side of the island. The round trip will take about 20 minutes and will cost about $16 USD. Nancy Cay is a Marina about 7 minutes from our dolphinarium, it has a beach, swimming pool and restaurant. The round trip is about $6 USD.

Is there an entrance fee for observers?

No, visitors and companions are welcomed to watch from a designated area.

Is there a place where I can eat while Iím in the dolphinarium?

Yes, we have a restaurant in case you want to eat something.

Could I have a towel if I swim with dolphins in Tortola?

We donít have that service yet, we advise you to take your own.

What is your policy on children?

Infants are considered children 1 to 5 years, whom do not pay the service, however for the Encounter program must have 1 year of age and / or life jacket must fit properly.

We consider them children 6 to 12 years, but for programs should measure 1.20 m and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.

What are the policies of age for the Encounter program?

Adult: +13 years

Kids: 6- 12 years

Infant: 1-5 years

Children from 1 up to 7 years old or with less than 1.20m tall. They may participate accompanied by 1 adult in the meeting program performing activities according to their age and height.

Children from 8 years or more 1.20m tall may participate in the meeting program alone paying adult rate.

What are the age policies for Swim Adventure program?

Adult: + 13 years

Kids: 6- 12 years

Infant: 1-5 years

Children from 1 up to 7 years old or with less than 1.20m tall. They may participate accompanied by 2 adults in the Swim Adventure performing activities according to their age and height.

Children from 8 years or more 1.20m tall can participate accompanied by one adult. Children aged 10 years or above 1.40m tall can participate on their own in any program paying the adult rate.

What activities are carried out in each program?

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

How many people are in the water at the same time?

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

How early should I arrive?

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

 

Can I feed the dolphins?

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

 

Do you offer therapy programs with dolphins?

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

Do you have transportation service?

No, for the moment we don't offer transportation service. 

Will I have to wear a life jacket?

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

I am a person with disabilities, Can I participate in the programs?

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

Can I use my camera?

For security reasons, is not allowed to use cameras in the water, professional photos will be available for sale.

Can pregnant women participate?

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Is there refund for cancellation?

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

What if there is inclement weather?

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.