FAQ's

If you are coming from Cancun, we have a ferry service at 9:00 am for all Dolphin swim experiences and Garrafon Park packages, departing from Playa Langosta at Km. 5.5 of the Hotel Zone. You should arrive at 8 am to complete your Registration/Check-In process.

Please note that the arrival point for your return will be Playa Langosta. Consider this information if you, for example, leave a car in Marina Aquatours.

The ferry ride from Cancun to Isla Mujeres is approximately 30 to 40 minutes.

You can get there by bus. The ticket fee per person is less than $1 USD, or you can take a taxi from your hotel; however, do ask your concierge about the details to avoid details and to calculate fees.

However, a dock fee of $15 USD must be covered for adults and children (6 years and older), and it must be paid at the time of registration or check-in.

No, the rate remains the same as the ferry service is free for participants.

Just take a taxi and ask the driver to take you to Dolphin Discovery, the driver will know where to go.

Yes, you can enjoy all the facilities and amenities at our dolphinarium. You can also explore the island by yourself; however, remember that the last ferry departure is at 5:30 p.m.

Dolphin Encounter
• Infants from 1 to 5 years old and Minors with a height of up to 1.20m / 47.24in / 3.93ft must do the experience accompanied by one paying adult.
• Children from 6 to 12 years old with a height greater than 1.21m / 47.63in / 3.96ft and a height less than 1.40m / 55.11in / 4.59ft, can do the experience accompanied by 1 paid adult.
• Children 13 years old and older with a height greater than 1.40m / 55.11in / 4.59ft, must pay their ticket as an adult and will be able to do the experience alone.

Dolphin Swim Adventure
• Infants from 1 to 5 years old or Minors with a height of up to 1.20m / 47.24in / 3.93ft will do the Dolphin Encounter behaviors experience and must be accompanied by two paying adults.
• Children from 6 to 12 years old with a height greater than 1.21m / 47.63in / 3.96ft and a height less than 1.40m / 55.11in / 4.59ft, can do the experience accompanied by 1 paid adult.
• Children 13 years and older with a height greater than 1.40m / 55.11in / 4.59ft, must pay their ticket as an adult and can swim alone.

Dolphin Royal Swim
• Infants from 1 to 5 years old or Minors with a height of up to 1.20m / 47.24in / 3.93ft will do the Dolphin Encounter behaviors experience and must be accompanied by two paying adults.
• Children from 6 to 12 years old with a height greater than 1.21m / 47.63in / 3.96ft and a height less than 1.40m / 55.11in / 4.59ft can do the swimming experience accompanied by a paid adult.
• Children 13 years and older with a height greater than 1.40m / 55.11in / 4.59ft, must pay their ticket as an adult and can swim alone.

• Royal Swim: Foot push, dorsal tow, handshake, kiss, hand target, hug.
• Swim Adventure: Belly ride, boogie push, hug, Hand target, handshake, kiss.
• Dolphin Encounter: Hand target, kiss, handshake, hug.

In all of our programs, our marine mammals specialist will share some educational information about dolphins.

• Royal Swim: 10 maximum.
• Swim Adventure: 12 people maximum.
• Dolphin Encounter: 15 to 20 people maximum.

We recommend arriving at least 45 minutes before your scheduled time as you need to check in and receive a small briefing.

Feeding the dolphins is strictly prohibited as this could affect their health.

No, we currently do not have this service. Our programs are educational and interactive.

Yes; however, it is not included in any of our packages and has a $16 USD fee per person.

All our units have the Dolphin Discovery logo, in addition, our staff will have a distinctive uniform.

The schedule for your pick up and return service will be set at the time of your reservation. There's a dock fee for each swimmer and companion that you have to pay at the time of Check In, this Dock Use Fee costs for adults $20 USD and children $15 USD, children under 5 years of age do not pay this fee.

The use of life jackets is mandatory in all aquatic programs. Our staff will provide you with one that suits your size and complexions.

People with special needs and disabilities may participate in our programs after filling a format and sending it via email to info@dolphindiscovery.com. This format serves to define what program is best suited for you and the preparations we have to make in order to assist you.

For safety reasons, expectant mothers of 5 months or more can't participate in any of our aquatic programs. However, expectant mothers of less than 5 months can only participate in the Encounter program if accompanied by another adult and after signing a waiver.

Yes, provided the cancellation is made 4 days before your program. All changes are subject to availability on 24 hours requests. Partial or full cancellations will be subject to a 10% bank administration fee.

No, our programs are carried out whether rain or shine, therefore, there are no cancellations or refunds in these cases.