FAQ's
How do I get to Dolphin Discovery Costa Maya if I'm in Cancun?
Dolphin Discovery Costa Maya is only available to cruise ship passengers arriving to the coastal town.
Our facilities are located a few meters from the dock.
If I want to get to Dolphin Discovery Costa Maya from Cancun by car, what can I do?
Dolphin Discovery Costa Maya is only available to cruise ship passengers arriving to the coastal town.
Our facilities are located a few meters from the dock.
Are programs carried out in the sea or tanks?
We are located in the heart of Akumal and all the water comes from the sea. We built our structures in natural areas to protect our dolphins the best way.
How can I get to Dolphin Discovery Costa Maya if I’m in Playa del Carmen or in another part of the Riviera Maya?
Dolphin Discovery Costa Maya is only available to cruise ship passengers arriving to the coastal town.
Our facilities are located a few meters from the dock.
If my friends want to go with me without swimming, do they have to pay a special fee as observers?
Any of your companions will be welcomed. He/she will be free to watch our dolphin programs.
Besides dolphin programs, are there other activities in Costa Maya?
We are surrounded by colorful jungle and a nearby beach. It is the perfect place for a beautiful morning or evening at the Caribbean.
Could I have a towel if I swim with dolphins in Costa Maya?
We don’t have that service yet, we suggest you to take your own. We have some nice dolphin towels at the boutique in case you want to buy one as a souvenir.
Is there a safe place where I can leave my stuff?
We have lockers available for a small deposit that will be returned when you return your key.
How can I view and print my confirmation?
If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)
