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Where is Dolphin Discovery in Cozumel island?

We are inside Chankanaab Natural Park. The park is located at the 9.6 km of the southern coastal highway, only 15 minutes from San Miguel, Cozumel.

If I buy a dolphin program in Cozumel, will I have a free entrance to Chankanaab Park?

Yes. Our programs include park admission; feel free to enjoy all facilities.

How far is Dolphin Discovery Cozumel from the dock?

Our location is about 15 or 20 minutes from the dock.

Is there transportation from the federal dock Cozumel to Dolphin Discovery?

Take a taxi from the dock to Chankanaab National Park. The ride will be about $15 USD for 4 persons. Dolphin Discovery facilities are near the park entrance and the path is clearly marked.

How easy is to find a taxi in Cozumel?

Taxis are available at the pier. When you get to the street, you will see all the taxis lined up, you can take one from there to the park and back.

How much is Chankanaab Park entrance?

For visitors, the regular price is $21 dollars and $14 dollars per kid (3-11 years). However, Chankanaab Park entrance is totally free for all swim with dolphins’ participants.

What can I do in Chankanaab Park besides swimming with dolphins?

Chankanaab Sea is perfect for diving and snorkeling, you will be able to practice both activities at one of the most beautiful coral reefs in the world. You will also be able to explore Cozumel Island by yourself.

Do I have to pay if I want to snorkel or dive?

No, the activity is free. However, if you want to rent a mask and fins, you will have to pay a $ 15 USD fee per person. If you have your own snorkeling gear, bring it!

What is the schedule in Chankanaab Park Cozumel?

The Chankanaab Park is opened daily from 9:00 a.m. to 5:00 p.m.

What do you recommend I should bring to Chankanaab Park in Cozumel?

We recommend you to bring tennis, bathing suit, biodegradable sunscreen, sunglasses, camera, towels, cap or hat and extra money.

What is your policy on children?

Infants are considered children 1 to 5 years, whom do not pay the service, however for the Encounter program must have 1 year of age and / or life jacket must fit properly.

We consider them children 6 to 12 years, but for programs should measure 1.20  and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.

What are the policies of age for the Encounter program?

Adult: +13 years

Kids: 6- 12 years

Infant: 1-5 years

Children from 1 up to 7 years old or with less than 1.20m tall. They may participate accompanied by 1 adult in the meeting program performing activities according to their age and height.

Children from 8 years or more 1.20m tall may participate in the meeting program alone paying adult rate.

What are the age policies for Swim Adventure program?

Adult: + 13 years

Kids: 6- 12 years

Infant: 1-5 years

Children from 1 up to 7 years old or with less than 1.20m tall. They may participate accompanied by 2 adults in the Swim Adventure performing activities according to their age and height.

Children from 8 years or more 1.20m tall can participate accompanied by one adult. Children aged 10 years or above 1.40m tall can participate on their own in any program paying the adult rate.

What activities are carried out in each program?

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

How many people are in the water at the same time?

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

How early should I arrive?

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

 

Can I feed the dolphins?

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

 

Do you offer therapy programs with dolphins?

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

Do you have transportation service?

No, we don't have transportation service included. However, taxis available directly on site. 

How I can recognize the transportation vehicle?

All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.

What will be the schedule of my transportation?

The timetables for your pick up and return will be scheduled at the time of your reservation.

Will I have to wear a life jacket?

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

I am a person with disabilities, Can I participate in the programs?

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

Can I use my camera?

For security reasons, is not allowed to use cameras in the water, professional photos will be available for sale.

Can pregnant women participate?

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Is there refund for cancellation?

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

What if there is bad weather?

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.