FAQ's
If for some reason I need to cancel my program? What is the cancellation policy?
All cancellations requested at least 5 days before your program are subject to a 10% bank transaction fee. No refunds will apply for cancellations requested 4 days or less before your program.
What happens if my trip by cruise ship or plane is cancelled and I cannot make it to my program?
Let us know. Only if you send us a letter from the airline or cruise ship company informing about the situation, we will schedule again the same program for any date with a valid certificate for a year or we will give you a 90% refund on the total cost, due to a 10% cancellation charge.
Will I have a refund if there is bad weather the day of my program or if it is cancelled for some reason?
You will be able to enjoy your program during the next 7 days or we will offer a certificate valid for one year + 15% discount on additional bookings.
How can I view and print my confirmation?
If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)
