FAQ's

To get to our location, you can do it in three ways: By rental car, through a taxi, or when buying your program; in step 1 of the summary of your purchase, you can add and reserve the transportation service (Hotel-Location -Hotel) with additional cost.

If you come by car, you need to head to the intersection of the highway with Av. Barcelo Downtown and find a new complex in the area with several shops. Our site is located INSIDE Downtown just down the main circuit. It is easy to locate because our main entrance is identified by a large palapa 18 feet high.

Our programs are conducted in a seminatural habitat that is not located at sea.

Your companions can be present while you do your program without any cost. We have a special area for them. The only regulation is that it can not go with cameras, video or cell. If you choose to buy your program and reserve your transportation, you must include your companions and they have an additional charge of $30.00 USD per person.

By the time, our location in Punta Cana only has three Dolphin interaction programs. In the future we will have more surprises for you.

We have no towel service at the moment, it is necessary that you bring your own.

Yes, we have lockers, which you can rent at check-in for US$10, which are returned to you as "cash back" to use in boutiques or food and beverages.

• Children over 4.6 ft will be allowed to participate alone in any of our dolphin programs by paying the adult rate.
• Children over 3.9 ft up to 4.6 ft will be allowed to participate alone in the Encounter program. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by a paying adult.
• Children over 3.3 ft and up to 3.9 ft will be allowed to participate in the Encounter program accompanied by a paying adult. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by two paying adults.
• Children under 3.3 ft will be considered infants and will perform Encounter activities regardless of the program in which they participate (it is a requirement that they fit the vest).

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

Yes, we have transportation service included for those who have a Dolphin swim program (service not available for hotels in La Romana zone). Companions shall make an additional payment of 30 USD.

The timetables for your pick up and return will be scheduled at the time of your reservation.

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

For safety reasons, the use of cameras or electronic devices in the water is prohibited. Professional photos will be available for sale.

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.

If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)

When you book your swim with Dolphins, you will see the option to add the individual photo package as a complement to your reservation in the shopping cart. Remember that when you book on the website, your individual photo package will get a special price for advance purchase.

If you have not yet completed your swimming experience (at least one day before) with Dolphins, you can make your purchase of the individual photos package through our Call Center.
Call Center Number: USA: 1-866-393-5158 REPUBLICA DOMINICANA:1-888-751-9005 BRASIL: 0-800-591-7072 CANADA: 1-866-793-1905 MEXICO: 800-727-5391 JAMAICA: 1-877-344-3385 REINO UNIDO: 0-800-680-0420

If you have already done your swim with Dolphins and you want to buy your package of individual photos, you can make your purchase by approaching the photography area to acquire them.

The purchase of individual photographs can be made up to 15 days after your swim with Dolphins will be available to buy on the website. Photo Memories

The information you need to purchase your individual photo package are: reservation ID, day of activity, time and location where you did your swim with dolphins. Photo Memories

The advisor of the photography team that assisted you will give you an assigned code so that you can download your photos, remember that the download code is unique. Photo Memories

In case of difficulties or errors when downloading individual photos, you can contact the photography team via email: photomemories@dolphindiscovery.com

Once you have completed the swim with Dolphins, remember to go to the photography area to receive your unique download code.

The photographs will be available from 48 hours after having made your experience with Dolphins. Photo Memories

Yes, it has an extra cost, because the individual photo package that you purchased is per adult or paid minor. If you want to purchase it, you can do it directly with the photography area in the habitat.

Remember that when you buy your individual photo package in advance of your swim with Dolphins, you will receive a special price when you book on our website, in the same way the price may vary depending on the number of individual photo packages you select.

No pets are allowed, with the exception of service animals. Service animals do not include emotional support pets.