1. Home
  2. >
  3. Punta Cana

Dominican Republic, Punta Cana FAQ's


How do I get to Dolphin Discovery Punta Cana?

To get to our location you can do this in three ways: By car rental, through a taxi or when purchasing your program reserve your transportation (Hotel-Location-Hotel) which is already included in the price of any of our programs.

If I want to get to Dolphin Discovery Punta Cana by car, what can I do?

If you come by car, you need to head to the intersection of the highway with Av. Barcelo Downtown and find a new complex in the area with several shops. Our site is located INSIDE Downtown just down the main circuit. It is easy to locate because our main entrance is identified by a large palapa 18 feet high.

Are programs carried out in the sea or tanks?

Our programs are conducted in a seminatural habitat that is not located at sea.

If my friends want to go with me without swimming, do they have to pay a special fee as observers?

Your companions can be present while you do your program without any cost. We have a special area for them. The only regulation is that it can not go with cameras, video or cell. If you choose to buy your program and reserve your transportation, you must include your companions and they have an additional charge of $20.00 USD per person.

Besides dolphin programs, are there other activities in Punta Cana?

By the time, our location in Punta Cana only has three Dolphin interaction programs. In the future we will have more surprises for you.

Could I have a towel if I swim with dolphins in Punta Cana?

We have no towel service at the moment, it is necessary that you bring your own.

Is there a safe place where I can leave my stuff?

We have no cost lockers where you can leave your belongings safely and reliably as we have locks on the latest technology.

What is your policy on children?

Infants are considered children 1 to 5 years, whom do not pay the service, however for the Encounter program must have 1 year of age and / or life jacket must fit properly.

We consider them children 6 to 12 years, but for programs should measure 1.20 m and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.

What activities are carried out in each program?

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

How many people are in the water at the same time?

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

How early should I arrive?

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

 

Can I feed the dolphins?

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

 

Do you offer therapy programs with dolphins?

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

Do you have transportation service?

Yes, we have transportation service included for those who have a dolphin swim program (service not available for hotels in La Romana zone). Companions shall make an additional payment of 20 USD. (This service must be requested through email to customercare@dolphindiscovery.com or by phone 24 hours before the program).

How I can recognize the transportation vehicle?

All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.

What will be the schedule of my transportation?

The timetables for your pick up and return will be scheduled at the time of your reservation.

Will I have to wear a life jacket?

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

I am a person with disabilities, Can I participate in the programs?

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

Can I use my camera?

For security reasons, is not allowed to use cameras in the water, professional photos will be available for sale.

Can pregnant women participate?

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Is there refund for cancellation?

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

What if there is inclement weather?

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.