FAQ's

You can drive there or take advantage of our ground transportation service. Dolphin Discovery offers round-trip Cancun - Puerto Aventuras, ($30 USD per swimmer and $35 USD per companion). Request your transportation by email to customercare@dolphindiscovery.com or by phone 48 hours before your the program. 

You can take advantage of our ground transportation service. Dolphin Discovery offers round-trip service from Playa del Carmen or the Riviera Maya ($10 USD per swimmer and $15 USD per companion). Request your transportation by email to customercare@dolphindiscovery.com or by phone 48 hours before your the program. 

Any of your companions will be welcomed. He/she will be free to watch our dolphin programs, all they would have to cover is their ground transportation service of $15 USD. 

• Children over 4.6 ft will be allowed to participate alone in any of our dolphin programs by paying the adult rate.
• Children over 3.9 ft up to 4.6 ft will be allowed to participate alone in the Encounter program. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by a paying adult.
• Children over 3.3 ft and up to 3.9 ft will be allowed to participate in the Encounter program accompanied by a paying adult. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by two paying adults.
• Children under 3.3 ft will be considered infants and will perform Encounter activities regardless of the program in which they participate (it is a requirement that they fit the vest).

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

Yes, we offer ground transportation service for at a small cost of $10 USD per swimmers and $15 USD per companions.  (This service must be requested through email to customercare@dolphindiscovery.com or by phone 48 hours before the program).

All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.

The timetables for your pick up and return will be scheduled at the time of your reservation.

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.