FAQ's

Dolphin Encounter
• Infants from 1 to 5 years old and Minors with a height of up to 1.20m / 47.24in / 3.93ft must do the experience accompanied by one paying adult.
• Children from 6 to 12 years old with a height greater than 1.21m / 47.63in / 3.96ft and a height less than 1.40m / 55.11in / 4.59ft, can do the experience accompanied by 1 paid adult.
• Children 13 years old and older with a height greater than 1.40m / 55.11in / 4.59ft, must pay their ticket as an adult and will be able to do the experience alone.

Dolphin Swim Adventure
• Infants from 1 to 5 years old or Minors with a height of up to 1.20m / 47.24in / 3.93ft will do the Dolphin Encounter behaviors experience and must be accompanied by two paying adults.
• Children from 6 to 12 years old with a height greater than 1.21m / 47.63in / 3.96ft and a height less than 1.40m / 55.11in / 4.59ft, can do the experience accompanied by 1 paid adult.
• Children 13 years and older with a height greater than 1.40m / 55.11in / 4.59ft, must pay their ticket as an adult and can swim alone.

Dolphin Royal Swim
• Infants from 1 to 5 years old or Minors with a height of up to 1.20m / 47.24in / 3.93ft will do the Dolphin Encounter behaviors experience and must be accompanied by two paying adults.
• Children from 6 to 12 years old with a height greater than 1.21m / 47.63in / 3.96ft and a height less than 1.40m / 55.11in / 4.59ft can do the swimming experience accompanied by a paid adult.
• Children 13 years and older with a height greater than 1.40m / 55.11in / 4.59ft, must pay their ticket as an adult and can swim alone.

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

No, for the moment we don't offer transportation service. 

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.

If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)