Tortola Excursions FAQ’s | Swim with dolphins in Dolphin Discovery

Which are the entrance piers for the British Islands?

Road Town and West End in Tortola, Great Harbour in Jost Van Dyke and St. Thomas Bay in Virgin Gorda. Our dolphinarium is located in Tortola. For more information about ferries we advise you to visit the following website www.tortolafastferry.com

Where is the dolphin habitat in Tortola?

We are located beside Prospect Reef, in Road Town (near Reef House Convention Center).

How long and how much is the taxi ride from the ferry dock or cruise ship pier to Dolphin Discovery Tortola location?

Between $6 and $8 USD round trip and is about 5 minutes.

Is it difficult to find taxis from the pier to Dolphin Discovery Tortola location?

No, once you get off the ship, you will notice that there are available taxis along the street.

How can I get to Dolphin Discovery Tortola location from St. Thomas?

You will need to take a taxi from St. Thomas, and once in Tortola, you will have to take a taxi to our location.

If I’m in St. Thomas, do I need a visa to go to Tortola?

Yes, check the details and requirements with your migration officer and visit our Passport and Visa section.

What services are offered in Dolphin Discovery Tortola?

We have cubicles for your belongings, dressing rooms, showers, restrooms and a snack bar with sandwiches, hotdogs, ice creams, French fries and sodas for sale.

What else could I do after my dolphin program in Tortola?

You can go to Cane Garden Bay, the most famous beach located at the other side of the island. The round trip will take about 20 minutes and will cost about $16 USD. Nancy Cay is a Marina about 7 minutes from our dolphinarium, it has a beach, swimming pool and restaurant. The round trip is about $6 USD.

Is there an entrance fee for observers?

No, visitors and companions are welcomed to watch from a designated area.

Is there a place where I can eat while I’m in the park?

Yes, we have a restaurant in case you want to eat something.

Could I have a towel if I swim with dolphins in Tortola?

We don’t have that service yet, we advise you to take your own.

What is your children's policy?

Children over 4.6 ft will be allowed to participate alone in any of our dolphin programs by paying the adult rate.
Children over 3.9 ft up to 4.6 ft will be allowed to participate alone in the Encounter program. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by a paying adult.
Children over 3.3 ft and up to 3.9 ft will be allowed to participate in the Encounter program accompanied by a paying adult. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by two paying adults.
Children under 3.3 ft will be considered infants and will perform Encounter activities regardless of the program in which they participate (it is a requirement that they fit the vest).

What activities are carried out in each program?

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

How many people are in the water at the same time?

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

How early should I arrive?

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

Can I feed the dolphins?

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

Do you offer therapy programs with dolphins?

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

Do you have transportation service?

No, for the moment we don't offer transportation service.

Will I have to wear a life jacket?

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

I am a person with disabilities, can I participate in the programs?

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com, in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

Can I use my camera?

For security reasons, is not allowed to use cameras in the water, professional photos will be available for sale.

Can pregnant women participate?

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Is there refund for cancellation?

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

What if there is inclement weather?

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.

How can I view and print my confirmation?

If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)

FAQ's about Dolphin Discovery Tortola

FAQ's