Dolphin Discovery Guarantee


The best swim with dolphins experience. GUARANTEED

You will never find this type of guarantee in any other dolphinarium in the world!

In Dolphin Discovery we believe that swimming with dolphins is the experience of a lifetime. From this premise, we have confirmed the importance of sealing with our guarantee your swim-with-dolphins program to make it an unforgettable experience even before you arrive to the location. We know that there are natural and external factors, as indicated below, that cannot be controlled.  Due to this, we will work to avoid or compensate any issue that could affect or cancel your program. Through Dolphin Discovery Guarantee, we commit ourselves with you to make everything within our reach to make this experience better than you ever imagined.



What does Dolphin Discovery Guarantee offers?

During your reservation

  • Even though our spaces are limited and highly demanded, you will have your place in your swim-with-dolphins program from the moment you buy through our website www.dolphindiscovery.com or call center.
  • We have in our website Hacker Safe, Thawte & AMIPCI because we know the importance of your card security and your information confidentiality.

Before traveling

  • If your cruise ship or airplane trip is cancelled or diverted due to bad weather, we are glad to offer you the following two options:
    1. In order to avoid cancellation fee, you can reschedule the same program, in any date through a certificate that will be valid during the next 365 days. The program will be the same you booked, without additional cost, even when our rates change, this will not affect your booking. You can plan your next vacation in any of our 6 dolphinariums: Isla Mujeres, Cozumel, Puerto Aventuras, Puerto Vallarta, Tortola and Grand Cayman. *
    2. You can cancel anytime (before 4 days of your program) and you will be refunded with a 10% cancellation fee, as long as you send us a letter from the cruise or airline stating the situation.View general cancellation policies

* Programs refunds are transferable.
* If the number of participants decreased, these will stay in stand-by to be used, as in any case there will not be cash refunds.


During your program


“Guaranteed satisfaction during your visit to our dolphinarium”

  • If your program is cancelled due to bad weather, heavy rain or strong swell, do not worry! You will be able to repeat the program during the next 7 days without additional cost, or we could offer you a certificate during the next 12 months + 15% discount if you have additional reservations.
  • If you consider that the interaction with the dolphin or trainer did not offer you an experience of a lifetime, we will repeat the program without additional cost.

General Cancellation Policies

No refunds will apply for cancellations made within 4 days before your program. All changes are subject to availability, on 24 hours prior request.
Partial or full cancellations will be subject to a 10% charge, per person.

How could I validate my guarantee certificate to have the experience of a lifetime?

  1. If the issue takes place before your trip, contact us through our telephone lines and you will have a certificate 24 hours later. *

    Toll Free USA 1-866-393-5158
    Toll Free Canada 1-866-793-1905
    Toll Free Japan 0-800-4422-522192
    Toll Free Mexico 01-800-727-5391
    Direct Line +52 (998) 193-3360

  2. If your experience in the dolphinarium wasn’t fulfilling enough, you will repeat the program without additional cost. IMPORTANT: You must contact the location Manager and fill out a form about the issue and the program will be rescheduled during the same day or the next 7 days.
  3. If your experience in the dolphinarium wasn’t fulfilling enough and you wish to have a future certificate, you will fill out a form about the issue and send it at any time, to our email guarantee@dolphindiscovery.com and during the next 24 hours we will send a future certificate.*

Important

* This certificate will only be valid through our Dolphin Discovery Reservation Center to our phone lines and email above mentioned.

Please contact us at any time for comments or complaints through our e-mail guarantee@dolphindiscovery.com.



Contact Info:

Toll Free USA 1-866-393-5158
Toll Free Canada 1-866-793-1905
Toll Free Mexico 01-800-727-5391
Local +52 (998) 193 3360

guarantee@dolphindiscovery.com