FAQ's

You can find us at 9600 Oceanshore Blvd. St. Augustine, FL 32080

Our opening hours are 9 a.m. – 4:30 p.m. daily. (Hours may vary by day.)

You can park for free at Marineland Dolphin Adventure. You can also find an outdoor parking area just beside our facilities which can accommodate buses and large vehicles.

• We recommend bringing sunscreen and weather appropriate clothes.

• You can bring reusable and refillable water bottles.

• Drinking straws and balloons.

• Weapons are strictly prohibited within our facilities. This policy ensures a safe and comfortable experience for everyone and eliminates a potential risk to guests, staff and/or animals.

Yes, you can purchase the Behind the Seas Park Pass and Dolphin Encounter programs in advance online, or by calling 877-933-3402, ext. 116.

This program includes admission to the outdoor facility and to Neptune Park. Here you can see dolphins, sea turtles, sand tiger sharks habitat, as well as our special “below the decks” tour.

Yes, we offer an 8-day cancellation policy. Changes are made based upon availability and management discretion if within the 8-day cancellation period. Changes or cancellations made outside the 8-day policy are allowed based on availability. This policy applies for any program and does not include general admission.

You are always welcome to show your ticket on your smartphone. You can also provide us with the first and last name used to book your program.

Programs cannot be stalled or stopped for anyone. We encourage you to arrive at least 30 minutes prior to your chosen program.

Pets are not allowed, except for service animals.

You may bring your own food and beverages, and consume them in the appropriate areas. Some beverages and snacks are available in the Gift Shop. Please remember that drinking straws are prohibited.

Yes.

Yes.

Smoking is prohibited within the facilities, including e-cigs.

Yes, we have basic first aid supplies available. Please notify a staff member if you are in need of first aid.

We are proud to offer a military discount of 10% to active and retired military and their families. This discount applies to both General Admission and programs and can be purchased at the gate with a valid military ID.

There is a 10% discount for groups of 15 people or more, only when purchasing in advance. To receive this discount, please contact the Group Sales department at 904-460-1273 or 904-471-1111, ext. 114.

Yes. Please contact us with any special needs requests prior to your visit by emailing dabrown@marineland.net or by calling our reservations line at 904-471-1111, ext. 116.

You can take pictures in public areas, however, you are not allowed to take pictures during our dolphin programs.

If you have lost an item, please visit our Gift Shop and notify a member of our staff.

Yes. Please visit these respective pages to host birthdays and reunions, weddings, special occasions or corporate events at Marineland Dolphin Adventure.

Yes. Marineland Dolphin Adventure offers several exciting educational experiences to accommodate multiple age groups. To learn more about booking your school group, visit Marineland Dolphin Adventure Field Trips page.

Please visit the Volunteer page of Marineland Dolphin Adventure to get more information on becoming a volunteer.

If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)

No pets are allowed, with the exception of service animals. Service animals do not include emotional support pets.