FAQ's

To get to our location you can do this in three ways: By car rental, through a taxi or when purchasing your program reserve your transportation (Hotel-Location-Hotel).

Our programs are in the sea.

In Ocean Adventures, you can do other experiences like the Ocean Spa, Tour of Pirates or Catamaran + Snorkel, and Sail and Fun.

Due to our hygiene protocols, we are not giving towels at this moment in the location, please bring your own towels.

No, but we recommend that you arrive at your activity with the essentials to spend a day full of fun!

Children over 4.6 ft will be allowed to participate alone in any of our dolphin programs by paying the adult rate.

Children over 3.9 ft up to 4.6 ft will be allowed to participate alone in the Encounter program. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by a paying adult.

Children over 3.3 ft and up to 3.9 ft will be allowed to participate in the Encounter program accompanied by a paying adult. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by two paying adults.

Children under 3.3 ft will be considered infants and will perform Encounter activities regardless of the program in which they participate (it is a requirement that they fit the vest).

Royal Swim: Foot Push, Dorsal Tow, Handshake, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target and handshake.

Dolphin Encounter: Hand target, handshake, as well as information about the behavior and anatomy of dolphins.

We recommend arriving at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@thedolphinco.com, in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

For safety reasons, the use of cameras or electronic devices in the water is prohibited. Professional photos will be available for sale.

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.

If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)

When you book your swim with Dolphins, you will see the option to add the individual photo package as a complement to your reservation in the shopping cart. Remember that when you book on the website, your individual photo package will get a special price for advance purchase.

If you have already done your swim with Dolphins and you want to buy your package of individual photos, you can make your purchase by approaching the photography area to acquire them.

The purchase of individual photographs can be made up to 15 days after your swim with Dolphins will be available to buy on the website. Photo Memories

The information you need to purchase your individual photo package are: reservation ID, day of activity, time and location where you did your swim with dolphins. Photo Memories

The advisor of the photography team that assisted you will give you an assigned code so that you can download your photos, remember that the download code is unique. Photo Memories

n case of difficulties or errors when downloading individual photos, you can contact the photography team via email: photomemories@dolphindiscovery.com

Once you have completed the swim with Dolphins, remember to go to the photography area to receive your unique download code.

The photographs will be available from 48 hours after having made your experience with Dolphins. Photo Memories

Yes, it has an extra cost, because the individual photo package that you purchased is per adult or paid minor. If you want to purchase it, you can do it directly with the photography area in the habitat.

Remember that when you buy your individual photo package in advance of your swim with Dolphins, you will receive a special price when you book on our website, in the same way the price may vary depending on the number of individual photo packages you select.

No pets are allowed, with the exception of service animals. Service animals do not include emotional support pets.