FAQ's
How do I get to Playa del Carmen habitat if Im in Cancun?
You can drive there or take advantage of our ground transportation service. Dolphin Discovery offers round-trip Cancun - Puerto Aventuras, ($30 USD per swimmer and $35 USD per companion). Request your transportation by email to customercare@dolphindiscovery.com or by phone 48 hours before your the program.
If I want to get to Playa del Carmen from Cancun by car, what can I do?
How can I get to Dolphin Discovery Playa del Carmen if Im in Playa del Carmen or in another part of the Riviera Maya?
You can take advantage of our ground transportation service. Dolphin Discovery offers round-trip service from Playa del Carmen or the Riviera Maya ($10 USD per swimmer and $15 USD per companion). Request your transportation by email to customercare@dolphindiscovery.com or by phone 48 hours before your the program.
Are programs carried out in the sea or tanks?
If my friends want to go with me without swimming, do they have to pay a special fee as observers?
Any of your companions will be welcomed. He/she will be free to watch our dolphin programs, all they would have to cover is their ground transportation service of $15 USD.
Besides dolphin programs, are there other activities in Playa del Carmen?
Could I have a towel if I swim with dolphins in Playa del Carmen?
Is there a safe place where I can leave my stuff?
What is your children's policy?
- Children over 4.6 ft will be allowed to participate alone in any of our dolphin programs by paying the adult rate.
- Children over 3.9 ft up to 4.6 ft will be allowed to participate alone in the Encounter program. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by a paying adult.
- Children over 3.3 ft and up to 3.9 ft will be allowed to participate in the Encounter program accompanied by a paying adult. To participate in the Swim Adventure or Royal Swim programs, children must be accompanied by two paying adults.
- Children under 3.3 ft will be considered infants and will perform Encounter activities regardless of the program in which they participate (it is a requirement that they fit the vest).
What activities are carried out in each program?
Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.
Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.
Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.
How many people are in the water at the same time?
Royal Swim: 10 maximum.
Swim Adventure: 12 people maximum.
Dolphin Encounter: 15 to 20 people maximum.
How early should I arrive?
We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.
Can I feed the dolphins?
Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.
Do you offer therapy programs with dolphins?
No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.
Do you have transportation service?
Yes, we offer ground transportation service for at a small cost of $10 USD per swimmers and $15 USD per companions. (This service must be requested through email to customercare@dolphindiscovery.com or by phone 48 hours before the program).
How can I recognize the transportation vehicle?
All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.
What will be the schedule of my transportation?
The timetables for your pick up and return will be scheduled at the time of your reservation.
Will I have to wear a life jacket?
The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.
I am a person with disabilities, Can I participate in the programs?
People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com, in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.
Can I use my own camera or mobile when I swim with dolphins?
Can pregnant women participate?
Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.
Is there refund for cancellation?
Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.
What if there is inclement weather?
Our programs go on rain or shine, so there are no cancellations or refunds in these cases.
How can I view and print my confirmation?
How can I purchase my individual photo package by booking on the website?
How can I buy my individual photo package if I didn't buy it when I booked my swim with Dolphins on the website?
Call Center Number: USA: 1-866-393-5158 REPUBLICA DOMINICANA:1-888-751-9005 BRASIL: 0-800-591-7072 CANADA: 1-866-793-1905 MEXICO: 800-727-5391 JAMAICA: 1-877-344-3385 REINO UNIDO: 0-800-680-0420