FAQ's of Dolphin Discovery Isla Mujeres

Remember we have 2 free ferry services at 9:00 am and 11:00 am in different departure points according to your booked program: From Playa Langosta for all swim with dolphins programs and garrafon + swim with dolphins programs scheduled 10:30 am. From Marina Aquatours for Garrafon programs and Garrafon + swim with dolphins program scheduled at 3:30 pm. Please note that the arrival point for your return will be Playa Langosta. Consider this information if you, for example, leave a car in Marina Aquatours.

You can get there by bus, the ticket is less than $1 USD; or you can take a taxi from your hotel, ask the concierge about the details to avoid delays and calculate fees.

Isla Mujeres is a small island located in front of Cancun. The boat ride from Cancun to Isla Mujeres is about 30 or 40 minutes.

For this Isla Mujeres trip the ferry transportation is free for all participants; however there's a dock fee of $8.00 USD for ea. swimmer and ea. companion.

No, the swim-with-dolphins program rate is the same because the ferry service does not have any payable fee as it is completely free for participants.

If you are staying in Isla Mujeres, simply take a taxi to Discovery Island, the Dolphin Discovery location in Isla Mujeres. You must arrive 30 minutes before your program begins.

You can enjoy all the facilities and amenities in our dolphinarium: swimming pool, hammocks, restaurant, and snack bar. You can also explore the island by yourself but remember that the last ferry departure is at 5:30 p.m.

Cancun is located in front of Cancun. The boat ride from Isla Mujeres to Cancun is about 30 or 40 minutes.

Infants are considered children 1 to 5 years, whom do not pay the service, however for the Encounter program must have 1 year of age and / or life jacket must fit properly.

We consider them children 6 to 12 years, but for programs should measure 1.20  and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.

Adult: +13 years

Kids: 6- 12 years

Infant: 1-5 years

Children from 1 up to 7 years old or with less than 1.20m tall. They may participate accompanied by 1 adult in the meeting program performing activities according to their age and height.

Children from 8 years or more 1.20m tall may participate in the meeting program alone paying adult rate.

Adult: + 13 years

Kids: 6- 12 years

Infant: 1-5 years

Children from 1 up to 7 years old or with less than 1.20m tall. They may participate accompanied by 2 adults in the Swim Adventure performing activities according to their age and height.

Children from 8 years or more 1.20m tall can participate accompanied by one adult. Children aged 10 years or above 1.40m tall can participate on their own in any program paying the adult rate.

Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.

Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.

Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

Royal Swim: 10 maximum.

Swim Adventure: 12 people maximum.

Dolphin Encounter: 15 to 20 people maximum.

We recommend to arrive at least 45 minutes before your scheduled time as you need to check in and receive a small induction.

Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

No, we currently do not have this service, our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

Yes, we have ferry transportation service included for those who have a dolphin swim program. Companions shall make an additional payment of 79 USD. We recommend you to purchase a swim with dolphins program, it is a better deal!

All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.

The schedule for you pick up and return service will be set at the time of your reservation.

The use of life jackets is required in all water programs, our staff will provide the jacket that best suits your complexion, we have jackets available in different sizes and for babies one year old and up.

People with disabilities may participate in our programs, this requires filling a format and send it via email to info@dolphindiscovery.com,  in this format is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

For security reasons, is not allowed to use cameras in the water, professional photos will be available for sale.

Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

Yes, as long as it's done at least 4 days before the scheduled date of your swim. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

Our programs go on rain or shine, so there are no cancellations or refunds in these cases.