FAQ's
Why is it necessary to contact the special needs coordinator before booking a program if a guest in my party has a special need?
For the safety of all participants and dolphins, we ask that guests with special needs contact the Dolphin Connection Special Needs Coordinator at (305) 289-9975 prior to making a reservation.
Why do I need to check in for my program 15-20 minutes prior to the program start time?
Please arrive 15-20 minutes prior to program time to fill out a liability waiver and to fulfill payment.
Why do I need to sign a liability waiver?
Participants are required to fill out a waiver detailing program rules, content, and safety policies.
Why can’t I bring my camera down on the docks?
For security reasons, personal cameras are not permitted on the docks or in the water but are approved at our beach and overlook areas. For your convenience, staff photographers are present at each program.
What happens when there is inclement weather?
In the event of extreme weather, determinations regarding program cancellations will be made at the time of the program. Programs are not canceled due to rain or cold.
Is there somewhere to store my belongings?
Please leave all personal valuables at home or in your hotel room. Any belongings you have with you can be left in the Dolphin Connection classroom which will be locked during your program. We are not responsible for lost belongings.
Why do children need to be 6 years of age to do the Dockside program on their own?
Children 5 years of age and under are invited to participate in Dockside Dolphins along with a paying and participating adult who can assist the child during the program. Children 6 years of age and older who can follow verbal instruction are welcome to experience the program without an adult.
Why do adults need to pay for the Dockside program when accompanying a child under 6 years of age?
Adults accompanying young children during Dockside Dolphins are counted as part of the total group size permitted in the area at the time of the program.
How many other participants will there be with me and the dolphins?
The Dockside Dolphins program accepts a maximum of 20, divided into groups of 5 to 7 participants.
How much time to I get to spend with the dolphins?
Guests in the Dockside Dolphins program spend 10 – 12 minutes interacting with the dolphins.
How long does the dockside program last?
The Dockside Dolphins program lasts approximately 30 minutes total, including time learning about the animals as well as interacting with them.
How can I view and print my confirmation?
If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)
Are pets allowed?
No pets are allowed, with the exception of service animals. Service animals do not include emotional support pets.
