
FAQ's about Dolphin Cove Cayman
FAQ's
What shoul I do if I want to visit Stingray City?
You may visit Stingray City for an additional cost of $40 USD, is suitable for all ages and the tour lasts about 2 hours.
What do I have to do if I want to go to Grand Cayman Turtle Farm?
Make your way to an internationally renowned research and conservation facility for local sea turtles. Immerse yourself in the delight of interacting with and learning about these fascinating reptiles. For just $18 USD visit the Turtle Farm and take a 1 hour tour.
Is the National Geographic Underwater Photo Exibit for the whole family?
No. This tour is recommended only for strong swimmers, the tour lasts about 2 hours and must be at least 8 years old.
Do you have showers to use after my swim with Dolphins program?
Yes we do! Yet, we advise you to bring a towel as they are not provided at the facility.
Where may I leave my belongings while at Dolphin Cove Cayman?
At Dolphin Cove we have lockers available for use during your time in the water.
Can a friend/relative go with me to watch my dolphin program in Grand Cayman?
Sure. Companions are always welcome.
How can I view and print my confirmation?
If you cannot find your confirmation in your email; you can look for it with your reservation number and email address at the following link (click here)
How can I purchase my individual photo package by booking on the website?
When you book your swim with Dolphins, you will see the option to add the individual photo package as a complement to your reservation in the shopping cart. Remember that when you book on the website, your individual photo package will get a special price for advance purchase.
How can I buy my individual photo package if I didn't buy it when I booked my swim with Dolphins on the website?
If you have not yet completed your swimming experience (at least one day before) with Dolphins, you can make your purchase of the individual photos package through our Call Center.
Call Center Number: USA: 1-866-393-5158 REPUBLICA DOMINICANA:1-888-751-9005 BRASIL: 0-800-591-7072 CANADA: 1-866-793-1905 MEXICO: 800-727-5391 JAMAICA: 1-877-344-3385 REINO UNIDO: 0-800-680-0420
Call Center Number: USA: 1-866-393-5158 REPUBLICA DOMINICANA:1-888-751-9005 BRASIL: 0-800-591-7072 CANADA: 1-866-793-1905 MEXICO: 800-727-5391 JAMAICA: 1-877-344-3385 REINO UNIDO: 0-800-680-0420
What if I have already done my experience with Dolphins and I am in the habitat but I want to buy my package of individual photos?
If you have already done your swim with Dolphins and you want to buy your package of individual photos, you can make your purchase by approaching the photography area to acquire them.
How long after swimming with Dolphins can I buy my individual photo package?
The purchase of individual photographs can be made up to 15 days after your swim with Dolphins will be available to buy on the website. Photo Memories
What requirements do I need to be able to purchase my individual photo package?
The information you need to purchase your individual photo package are: reservation ID, day of activity, time and location where you did your swim with dolphins. Photo Memories
How can I download my photos when I buy my package at the location?
The advisor of the photography team that assisted you will give you an assigned code so that you can download your photos, remember that the download code is unique.
Photo Memories
In case of having doubts or not being able to download my individual photos, is there a way to assist me?
In case of difficulties or errors when downloading individual photos, you can contact the photography team via email:
photomemories@dolphindiscovery.com
If I bought my individual photo package, how can I download my photos?
Once you have completed the swim with Dolphins, remember to go to the photography area to receive your unique download code.
How long after I swim with Dolphins can I download my photos?
The photographs will be available from 48 hours after having made your experience with Dolphins. Photo Memories
What if I want a photo as a couple or group and we pay for the individual photo package, does it have an extra cost?
Yes, it has an extra cost, because the individual photo package that you purchased is per adult or paid minor. If you want to purchase it, you can do it directly with the photography area in the habitat.
Can I use my own camera or mobile when I swim with dolphins?
For safety reasons, the use of cameras or electronic devices in the water is prohibited. Professional photos will be available for sale.
Can the price of the individual photo package vary?
Remember that when you buy your individual photo package in advance of your swim with Dolphins, you will receive a special price when you book on our website, in the same way the price may vary depending on the number of individual photo packages you select.
Are pets allowed?
No pets are allowed, with the exception of service animals. Service animals do not include emotional support pets.